POTS Frequently Asked Questions (FAQ)

General Information

What is a POTS line?

A POTS line (Plain Old Telephone Service) is a traditional analog telephone line delivered over copper wiring. It provides basic voice service and supports legacy analog devices such as fire alarm panels, security systems, elevator emergency phones, fax machines, point-of-sale terminals, building controls, modems, and other equipment that requires a standard dial tone.

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Why transition away from copper lines now?

Telephone carriers are actively retiring copper infrastructure nationwide due to age, high maintenance costs, and declining availability of replacement parts. As a result, POTS lines have become more expensive, less reliable, and in many regions are no longer supported—driving businesses to adopt modern alternatives.

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What applications use POTS lines?

POTS lines are commonly used for systems that rely on analog signaling or require guaranteed dial-tone availability, including:

• Fire alarm panels
• Security and intrusion systems
• Elevator emergency phones
• Fax machines
• Access control systems
• SCADA/telemetry and industrial controllers
• Modems and point-of-sale terminals
• Out-of-band management and backup voice/data lines

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What is a POTS replacement service?

A POTS replacement service is a modern solution that replaces legacy copper telephone lines while maintaining full compatibility with the analog equipment that depends on them. These services use an on-premises device to provide analog FXS ports and route calls over IP, LTE, or other digital backhaul. They typically include battery backup, remote monitoring, and regulatory-compliant support for emergency calling and life-safety systems.

Apeiron POTS Platform as a Service (PaaS)

What is Apeiron’s white-label POTS Platform as a Service?

Apeiron’s POTS Platform as a Service is a turnkey, white-label solution that partners can brand as their own to deliver fully managed analog and data line services. It enables providers to replace legacy copper POTS lines at scale while maintaining compatibility with life-safety, industrial, and business-critical analog applications.

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What makes Apeiron different?

Apeiron is purpose-built for partners who need to convert legacy POTS lines into modern, managed services with minimal friction. Our platform provides:

• API-first architecture designed for seamless integration with partner OSS/BSS systems.
• Automated, scalable order processing to support high-volume conversions across large portfolios.
• Operational tooling and procedures optimized specifically for POTS-to-next-generation migrations and installations.
• Secure point-to-point connections, private LTE backhaul, and VoIP/VoLTE delivery engineered for reliability.
• A channel-only model—Apeiron never competes with partners and does not sell directly to end customers.

The result is a platform built for industrial reliability and commercial scalability.

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Who does Apeiron sell to?

Apeiron works exclusively with wholesale and channel organizations, including:

• Communications Service Providers (CSPs) and Internet Telephony Service Providers (ITSPs)
• Telecom resellers
• Value-added resellers (VARs)
• Managed Services Providers (MSPs)

These partners use Apeiron’s platform to deliver branded POTS replacement services to their end customers.

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Which wireless carriers does Apeiron work with?

Apeiron provisions wireless access according to each deployment’s technical requirements and customer preference. Solutions can be delivered as single-network or dual-network failover configurations using any of the three major U.S. mobile networks—AT&T, Verizon, or T-Mobile.

Apeiron leverages each carrier’s LTE and VoLTE capabilities and will deploy physical SIM or eSIM connectivity to match the optimal signal strength, coverage, and reliability at each site.

Pricing & Service

How much do Apeiron's services cost?

Apeiron uses straightforward wholesale pricing applied per line of service deployed at each location. Rates are determined by the number of lines deployed and the contract term selected for that site. Optional add-ons and connectivity tiers are available, including the ability to provide primary or backup office internet access as part of the POTS replacement service.

Contact Apeiron for a tailored quote aligned to your deployment scale and service model.

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Are there any extra or hidden fees?

No. Apeiron provides transparent line-based billing. All recurring charges, optional features, and connectivity costs are clearly itemized so partners can accurately forecast margins and build predictable retail pricing.

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Do I need to buy all components from Apeiron?

No. Apeiron’s platform is modular. Partners can purchase only the components and services they require—such as hardware, SIMs/eSIMs, connectivity, or cloud platform access. For those preferring a turnkey approach, Apeiron can provide every element needed for deployment, configuration, and ongoing management.

Implementation & Support

How simple is the setup process?

Apeiron provides a streamlined onboarding experience, enabling partners to become fully operational—often within one week. The platform is designed for quick deployment and easy integration into existing workflows.

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What level of reliability can I expect?

Apeiron delivers a fault-tolerant, geo-redundant architecture engineered for 99.999% uptime, ensuring continuous availability for life-safety and mission-critical applications.

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Is Apeiron equipment compatible with legacy systems?

Yes. Apeiron supports the full range of analog equipment traditionally connected to POTS lines. If it functions over a standard copper POTS circuit, it is compatible with Apeiron’s platform.

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Are there barriers to installation?

Most installations are completed in under 30 minutes. Site-specific factors—such as wiring complexity, conduit access, or power conditions—may affect installation time, but typically do not require specialized construction.

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What does the onboarding process include?

Apeiron provides comprehensive onboarding, including sales enablement, marketing resources, technical training, provisioning guidance, and hands-on deployment assistance. Partners receive ongoing support to scale efficiently and confidently.